Casino&Friends Privacy Policy

At Casino&Friends, we understand that trust is the foundation of every relationship we build with our players. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or use any of our services, including Casino&Friends login, Casino&Friends casino app, and other features available across our platform. By registering with us or using our services, you consent to the practices described in this policy.

Who We Are

Casino&Friends is operated by SkillOnNet PT Ltd, a company registered at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. We hold a licence issued by the Malta Gaming Authority under number MGA/CRP/171/2009/06, dated 21 June 2021. As the data controller, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently.

Information We Collect

When you register to play, deposit, or interact with our support team, we collect various categories of information necessary to provide you with a safe and personalised gaming experience.

• We collect identification details such as your full name, date of birth, address, email, and phone number when you register.
• We record financial information, including payment method details, deposit and withdrawal history, and transaction amounts, whenever you make a Casino&Friends deposit or Casino&Friends withdrawal.
• We gather technical data such as your IP address, browser type, device information, and login timestamps whenever you access Casino&Friends casino login pages or our Casino&Friends app.
• We monitor your gameplay activity, including the slots, live casino games, and table games you play, to improve our services and detect irregular play patterns.
• We may collect information you provide voluntarily, such as when you contact our support team, submit a promo code, or claim a Casino&Friends bonus code.

How We Use Your Information

We use the information we collect for a range of legitimate business purposes connected to operating our casino responsibly and securely.

• We use your data to verify your identity and confirm you meet our eligibility criteria, including age and jurisdiction requirements.
• We process your details to manage deposits, withdrawals, and account balances accurately.
• We use your gaming history to personalise offers, including Casino&Friends free spins, Casino&Friends no deposit bonus promotions, and VIP Lounge rewards.
• We analyse account activity to detect fraud, money laundering, or breaches of our terms and conditions.
• We communicate with you regarding account updates, promotional offers, and responses to support enquiries.
• We use aggregated data to improve our website, our Casino&Friends casino app, and the overall player experience.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register, our legal obligations under gaming and anti-money laundering regulations, our legitimate interests in preventing fraud and improving our services, and your consent where required, such as for marketing communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns across our platform. Cookies also help us recognise you when you return for a Casino&Friends casino login and tailor content relevant to your interests, including updates on Casino&Friends slots and live casino games. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners where necessary to operate our services effectively.

• We share information with payment processors to facilitate deposits and withdrawals securely.
• We disclose data to regulatory authorities, including the Malta Gaming Authority, when legally required.
• We work with identity verification providers to confirm your age and identity during registration.
• We may share information with marketing and analytics partners to help us understand how players engage with Casino&Friends and improve our offerings.
• We may disclose information to law enforcement agencies where necessary to prevent crime or comply with a legal obligation.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Financial records related to deposits, withdrawals, and bonus activity are typically retained for the periods required under Maltese gaming regulations, even after account closure.

Data Security

We take the protection of your personal information seriously and implement robust technical and organisational measures to safeguard it against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to protect sensitive information transmitted through our website and Casino&Friends casino app. Despite our best efforts, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to access the personal information we hold about you.
• You may request that we correct any inaccurate or incomplete data.
• You can ask us to delete your personal information, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@casinoandfriends.com.

Restricted Jurisdictions

Our services are intended primarily for players in Canada, with content localised in Norwegian, Spanish, French, and German. We do not accept registrations or process personal data for individuals residing in restricted countries listed in our terms and conditions. If you attempt to Casino&Friends register from a restricted jurisdiction, we reserve the right to decline your registration or close your account.

Marketing Communications

With your consent, we may send you promotional emails about new games, tournaments, or a Casino&Friends casino bonus you may be eligible for. You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link included in our emails. Please note that even after opting out, we may still send you essential service-related messages, such as confirmations of your Casino&Friends withdrawal or important account updates.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and affiliate partners who publish a Casino&Friends review. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, via email. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team via LiveChat, available daily from 06:00 to 22:00 GMT, or email us at support@casinoandfriends.com. We are here to address any privacy-related enquiries promptly and transparently.