Responsible Gaming at Casino&Friends

At Casino&Friends, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional hardship. As a licensed operator, Casino&Friends Casino is fully committed to promoting responsible gaming practices and providing our players with the tools, information, and support they need to stay in control of their play. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/171/2009/06, and we take our regulatory obligations regarding player protection extremely seriously.

Our Commitment to Responsible Gaming

We understand that for the vast majority of our players, gambling is a fun and social activity. However, we also recognise that for some individuals, gambling can become problematic. This is why we have built responsible gaming principles into every aspect of our platform, from the Casino&Friends login process to our ongoing account monitoring systems. We continuously review our practices to ensure that every player, whether accessing our services through the desktop site, the Casino&Friends app, or our mobile browser platform, has access to the same level of protection and support.

We promote fair and transparent gaming practices across all our products
We provide accessible tools that allow you to manage your gaming activity
We train our support team to recognise signs of problem gambling
We work with independent organisations that specialise in gambling harm prevention

Setting Deposit, Loss, and Wagering Limits

We give you full control over how much you spend when playing at Casino&Friends. Through your account settings, you can set daily, weekly, or monthly deposit limits that restrict the amount you can add to your balance. If you wish to lower your limits, we apply the change immediately. If you request an increase, we apply a cooling-off period before the new limit takes effect, giving you time to reconsider. We believe this balance protects you while respecting your autonomy as an adult player.

We allow you to set deposit limits on a daily, weekly, or monthly basis
We let you configure loss limits to cap how much you can lose over a set period
We enable wagering limits so you can control how much you stake across our slots, live casino, and table games
We process limit reductions instantly and limit increases only after a review period

Time-Out and Self-Exclusion Options

Sometimes a short break is all that is needed. We offer a time-out feature that temporarily suspends your account for a period you choose, during which you will not receive marketing communications and will be unable to log in. For players who need a longer or permanent break, we provide a self-exclusion option ranging from six months up to five years, or indefinitely. Once self-exclusion is activated, we will not permit you to reopen your account before the chosen period expires, and we remove you from all promotional mailing lists.

We offer short-term time-outs for players who need a temporary break
We provide self-exclusion periods from six months to five years, or permanently
We block access to Casino&Friends casino login credentials during any active exclusion
We do not send bonus offers, free spins, or promotional emails to self-excluded accounts

Reality Checks and Session Reminders

We provide reality check notifications that pop up during your gaming session at intervals you select, reminding you how long you have been playing and how much you have wagered. These reminders are designed to help you stay aware of your activity, especially during longer sessions on our slots or live casino tables. We encourage every player to enable these notifications, particularly when exploring new games or during extended play sessions.

Age Verification and Protecting Minors

We only accept players who are of legal gambling age in their jurisdiction, and we conduct strict age and identity verification checks as part of our account eligibility review, which runs automatically after registration. We use industry-standard verification tools to confirm that every Casino&Friends Casino registration submission comes from an eligible adult. We also strongly recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling websites.

We verify age and identity documents before releasing any Casino&Friends casino bonus or withdrawal
We recommend using parental control software such as NetNanny or CyberPatrol on shared devices
We restrict account access to registered users who meet the minimum legal age requirement

Recognising the Signs of Problem Gambling

We want you to be aware of common warning signs that may indicate your gambling habits are becoming a problem. If you notice any of the following behaviours in yourself or someone close to you, we encourage you to seek help immediately.

Spending more money or time gambling than you originally intended
Chasing losses by depositing again after a losing session
Borrowing money or neglecting responsibilities to fund your gaming
Feeling anxious, irritable, or preoccupied when unable to play
Hiding your gambling activity from family or friends

Support Organisations and Assistance

We believe that no one should face gambling-related difficulties alone. If you or someone you know needs support, we recommend reaching out to specialised organisations that offer free, confidential help. Our team can also provide guidance on which self-help tools are available directly through your account.

GamCare - free support, information, and counselling for problem gambling
BeGambleAware - independent charity providing advice and treatment referrals
Gamblers Anonymous - peer support groups for individuals affected by gambling
GamStop - the UK's national self-exclusion scheme (where applicable)

Account Monitoring and Our Ongoing Responsibility

We continuously monitor account activity for patterns that may indicate at-risk behaviour, including unusually frequent deposits, rapid loss chasing, or sudden changes in playing habits. Where our team identifies such patterns, we may reach out proactively to offer support, additional limits, or a temporary account pause. We apply this same level of care regardless of how you access our platform, whether through the Casino&Friends casino app, our website, or a Casino&Friends casino login on a shared or public device.

Responsible Marketing and Bonus Practices

We design our promotional offers, including any Casino&Friends Casino bonus, Casino&Friends free spins, or Casino&Friends no deposit bonus, to be transparent and clearly explained, with full terms provided before you opt in. We do not target self-excluded players with marketing material, and we never encourage players to deposit beyond their means. Every Casino&Friends casino bonus we offer includes clear wagering requirements, so you always know what is expected before you claim it.

Getting in Touch

If you have questions about any of our responsible gaming tools, wish to set limits, or need to discuss self-exclusion, our support team is available via LiveChat between 06:00 and 22:00 GMT, seven days a week, or by email at support@casinoandfriends.com. We are here to listen, without judgment, and to help you make the choices that are right for you.

Content updated: September 22, 2026